When Cindy and I work with teams on building stronger and more effective communication into their cultures, The Model of Human Behavior is one of the tools we share because it provides a simple and extremely practical approach that can be implemented right away. As we do this, we emphasize that...

As we’ve discussed leading up to this point, becoming an effective servant leader certainly involves exemplifying several specific characteristics but even those can be interpreted quite differently depending on the behavioral and communication style of the individual we’re attempting...

I remember seeing a Marriott commercial a while back that closed by saying something along the lines of “we treat our guests like we’d want to be treated.” Ties right in with what nearly all of us know as The Golden Rule, huh? Around that same time, a friend of mine had shared...

With a solid foundation of Defining Servant Leadership in place, we can now focus our attention on making sure we’re serving the team we’re leading in a way that really matters to them! This WILL NOT be a one-size-fits-all approach…

Before we start down that path though,...

When I trained teams on behavior-based safety across North America, a point we always covered was that you can’t see someone’s attitude or their emotions but we can get a solid read on their attitude and their emotions by observing their behavior. Today as Cindy and I provide ...

As I dug a bit deeper into the SHRM article I referenced last time, I liked how they tied servant leadership back to early Eastern culture citing Laozi, a 5th century Chinese philosopher as suggesting that “when the best leaders finished their work, their people would say ‘we did it...

So now that we’ve established that not everyone defines servant leadership the same way, let’s build a little bit stronger foundation for all that this idea really involves before we start studying some characteristics we can work to incorporate into our own leadership styles or...

I’ve heard the term servant leadership thrown around for years; I’m guessing you have too… That said, the entire time I’ve been operating under my own idea of what it meant. Truth be told, I certainly didn’t come up with the picture in my head of what servant...

Once we’ve accepted the reality that ongoing professional development is actually critical to being successful in each new challenge we take on as well as maintaining success in even our current role, and we create clarity around what we need our professional development process to look...

That’s an interesting question, huh… Who keeps you in line? If you know me well, you know at least one person who’s done that for me over the last twenty-plus years has been my darling bride! And that’s often been more than a full time job for her… But thankfully,...

Leading up to this point, we’ve looked at several answers to Why is Professional Development Important? and we’ve worked through several key things we each need to consider as we set our Professional Development Goals. While that should serve as a reasonable foundation that we can...

Are you busy? That’s a stupid question, huh! We all are… If you’re anything like me, there are times where you feel like there’s just not another second in your day to squeeze in one more thing.

But are you getting the results you’re after? Are you productive?

...