There are so many ways that effective top down leadership can reduce and even eliminate the profitability killers in our businesses, and we’ll start unpacking some simple strategies for dealing several of the highest risk areas soon, but one way we can ensure we achieve the best possible...
As we build a top down leadership model that has a positive impact on recruitment and retention throughout our facility, we can expect that same leadership style to drive results in our areas too as long as we understand the difference between servant leadership and subservient leadership. I...
Several years ago, I asked a client who was struggling to attract and retain good team members why they treated their customers so well but didn’t extend that same treatment to their employees. The owner of the company told me that it was because he paid his employees to do what he told...
When I searched the phrase “results of combining leadership and management” the vast majority of the results I found were articles comparing and contrasting the two. While I make it a point to be as loud as I possibly can in emphasizing that adding manager to a title does not...
One of the most powerful lessons I learned in the fifteen or so years I worked in behavior-based safety had nothing to do with safety and was only indirectly related to human behavior… That lesson was in how much the act of serving others impacted the influence an individual could have on...
If we want to have the exponential impact I referenced recently, I don’t believe there’s any other option than to buy into the idea that it all starts at the top! While there will certainly still be plenty of hard days, changing the approach we take will be one of the most critical...
The definition of opportunity from the Oxford dictionary goes like this: a set of circumstances that makes it possible to do something.
Going back to my (Cindy) message titled, Defining Moments, Pivotal Decisions, we are reminded our character and values will be revealed as we...
Once I understood what defining moments really were to leaders and how if we evaluate them, make the changes necessary within ourselves to become better, it’s then that we are empowered to not only do better in the future but also prepare for defining moments in the future.
A powerful way...
You will never hear me say that leadership, especially the kind of leadership that’s necessary to effectively run a large organization, is easy. What you will hear me say from time to time is that it’s actually damn hard! In fact, I’ve often heard John Maxwell joke about the...
I believe we all know the definition of insanity is doing the same thing over and over again but expecting a different result.
Our actions can be the very definition of insanity if we’re not taking the time to reflect on the choices we make in our defining moments of leadership. ...
The author of the Forbes article I referenced before continued supporting the idea that It All Starts at the Top by citing a Gallup’s “State of the American Manager” report in sharing that “one in two employees has quit their job because of a bad boss at some point in...
For more than 20 years now, I’ve heard John Maxwell emphasize that “EVERYTHING rises and falls on leadership.” I even remember when Uncle Ben gave similar counsel to Peter Parker, a.k.a. Spiderman, saying that “with great power comes great responsibility!” If we...
