All Episodes
Episodes
Meeting (& Exceeding) Expectations Drives Results
The cost of confusion hits our bottom line in many ways: increased downtime clarifying details, quality errors (regardless of our industry or process), delayed deliveries, and even lost customers. All of those things...
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The Cost of Confusion
Make no mistake; confusion contributes to several of the profitability killers we’ve looked at already, so much so that I believe it’s critical we take a focused look at it individually as well! Whether it’s through...
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Steps Leaders Can Take To Improve Employee Engagement
With an understanding of how impactful this profitability killer is to our organizations, it’s time we look at the steps we can take as leaders to drive employee engagement and eliminate the costs of a disengaged...
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How Effective Leadership Drives Employee Engagement
By this point, we should have a solid understanding of how much profitability is being killed in our respective organizations by just an average number of employees who aren’t actively engaged. But knowing the issue...
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The Cost of Disengaged Employees
Once we’ve been intentional about creating a culture of top-down leadership that provides effective communication on an ongoing basis and we’ve worked to minimize the profitability that’s killed by high voluntary...
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Developing a Strong Recruiting Pipeline
Any way we slice it, recruiting great candidates to join our team comes with a price tag! When we’re forced to recruit constantly because the business is growing, it’s hard enough—especially in a world where those...
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How Great Leadership Improves the Recruiting Process
Earlier, I mentioned starting a job on March 12, 1996, that I thought would get me through college and how much that organization invested into hiring forty of the one thousand or so candidates who applied. I didn’t...
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The Cost of Constant Recruiting
Having just wrapped up our look at how high turnover kills so much of an organization’s profitability, it makes sense to shift our focus to the costs involved with recruiting. If we can provide our best team members...
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Give Them a Reason to Stay
Now that we’ve identified some of the causes of turnover, specifically the reasons great team members leave an organization voluntarily and the high costs associated with that voluntary turnover, and we’ve looked at...
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The Extended Reach of Turnover Costs
The high cost of turnover shows up on a balance sheet because it’s a considerable profitability killer. Still, a company’s bank account isn’t the only thing that takes a hit when great team members are making...
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The Cost of High Turnover
Over the last several years, I’ve frequently referenced this study:
According to a Gallup study, “The U.S. Bureau of Labor Statistics has found that the U.S. voluntary turnover rate is 23.4% annually. It’s generally...
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Breaking the Golden Rule
Once we’ve come to terms with just how high the cost of poor communication can be and how any poor communication skills in our organizations add fuel to other fires that are killing our profitability, we have plenty...
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