I believe the most vivid memory I have of someone in a leadership role answering cries for help was that of President George W. Bush at Ground Zero just days after 9/11. As he was addressing the crowd, someone yelled that they couldn't hear him and he responded, “I can hear you. I can hear...

After a couple of references to a song so new as 2016, I feel like I need to mix in something from the hair band era to maintain my street cred so let’s think in terms of Shelter Me by one of the most talented bands ever included in that genre, Cinderella. After naming a list of vices...

If we really are tuned into what our team members are looking for from us as their leaders, we need to be intentional about providing them with the support they’ll need to accomplish their goals. Some of those goals tie right back to daily, weekly, or monthly productivity but those goals...

As we’ve worked through each of these individual profitability killers, my goal has been to provide you with some basic, practical steps you can take in applying specific behaviors that help you communicate with and lead your team members more effectively, making a measurable difference in...