Verbalizing a specific purpose that each of our team members identify and connect with can play a critical role in earning that 57% increase in discretionary effort that I referred to throughout What’s KILLING Your Profitability? (It ALL Boils Down to Leadership!) and several times as...

As I closed the last post, I referenced one primary difference between the folks with either of the last two styles we looked at and these final two styles we’ll be working through; the need to tone it down a bit as we work to exceed their expectations…

Before going too far with the...