Setting crystal-clear objectives for the changed behaviors we need to see after training and the results those behaviors should be yielding is certainly critical but stopping there will still leave quite a bit of profitability left unclaimed! A stark reality every leader will need to face is that...

When we worked through how confusion can kill profitability, the focus was based on how setting clear expectations for performance could have a direct impact on how and when things got done. To make sure that even the most targeted and best delivered training truly ensures growth, in our...

When we’ve done the work to provide the right training, understanding that not just any training will help us capture lost profitability, we should be seeing the results show up immediately - through how our team members get things accomplished and in our bottom line! Here’s how an...