I doubt it would be very difficult to choose which management team you would have preferred working for, the one where everybody knows your name or the one where NOBODY seemed to care if you had a name, especially if all the other factors involved were about the same… Quite frankly,...

Earlier I mentioned starting what I thought would be a job to get me through college on March 12, 1996 and referenced how much that organization invested into the process of hiring 40 of the close to one thousand candidates who applied. What I didn’t share was how much of that investment...

On January 2, 1996, I had an epiphany! While scraping ice off the 2x4 purlins before nailing down roofing metal for the poultry house I was helping build, I realized that I didn’t want to make a living as a carpenter for the rest of my life. Truth be told, I didn’t really want to do...

The high cost of turnover certainly shows up on a balance sheet because it’s a huge profitability killer, but a company’s bank account isn’t all that takes a hit when great team members are making conscious decisions to jump ship! Just as top-down leadership and poor...

Once we understand the key to retaining and engaging our new team members, and really all of our team members for that matter, the next piece we need to be sure to build into our onboarding process deals with making sure everyone knows exactly what’s expected. Although that may sound like a...

Cindy and I focus the majority of our work around helping organizations develop their leaders and build more effective communication into their cultures. Quite frankly, I can’t can’t think of anything else that can impact a company’s productivity, and in turn profitability, any...