Let’s assume we’ve accepted our leadership responsibility and we’ve actually following through by doing the work necessary to make sure our team members are indeed measuring the right things so they have a clear picture of their performance AND we’ve provided them with...

Periodically, a parade of managers would gather around those nifty bulletin boards I mentioned last time and they’d expect the area lead person to give them a run down of everything that was plotted on all the charts they were supposed to be updating each hour. In the cases where the lead...

As I think back to the nearly two decades I worked in a manufacturing facility, it seems like we measured everything! If you’ve ever been through an ISO-9000 audit, or whatever the number is now (it was TS-16949 in the automotive manufacturing world as recently as eight years ago), you know...

Contrary to what seems to have become a far too popular belief, how we each make our living doesn’t have to drain every ounce of joy from our bodies… I remember greeting ole Front-Lobby Bobby one morning more than a decade ago and being given a response for the ages, “Just...