Once we’ve come to terms with just how high the cost of poor communication can be, and how any poor communication skills existing in our organizations add fuel to other fires that are killing our profitability, we have plenty of reason to address the lack of communication between our...

Once we’ve been intentional about providing each individual team member with that crystal clear understanding of how each specific task they’re responsible for ties back to our mission, vision, and even values, we should certainly be seeing them buy in at a higher level. But...

Before we close the loop on what we can do to exceed expectations for the folks with the final primary behavioral, I’m going to insert a quick plug for the complimentary session Cindy and I are hosting on Friday, Feb 12 at 2:30p on How Top Leaders Set the Tone for Recruitment &...

Even after doing all the things we’ve looked at through the last several posts to ensure we’re on the right track to being able to exceed expectations with each person we interact with, there can be a huge gap between what we intend and what they perceive! Nearly all of us have grown...