Any time you get kicked in the pants, especially in a case like we experienced in late ‘24 where it comes from behind but connects up front, there’s a temptation to decide “we’ve paid enough,” rather than make the harder choice to continue reflecting, keep serving, and keep your door open for everyo...

In late 2015 or early 2016, just weeks after accepting a new role as a Safety and Human Resources manager for a mid-sized construction company, I was invited to lunch by one of the vendors who provided a specific service to that organization. He picked me and the CFO up at our office and drove us a ...

For years in our Emerging Leader Development course, Cindy has emphasized that one of the toughest things about defining moments isn’t just the adversity involved but the fact that we don’t get to choose when we have to deal with them. With more road now behind me than I have left in front of me, I ...

I realize there will be folks who read what I’ve shared here detailing the conflicts we experienced while doing all we could to advocate for Granny during the most vulnerable time of her nearly 97 years as throwing stones at a particular organization. While some of this may have been soft lobs in th...

Granny passed away on August 3, 2020; not from Covid or from a lack of care. Had it not been for the family who cared for her in their home, I’m not sure either of those could have been said. What I am sure of is that we would not have had the time with her through the final weeks of her life that w...

Earlier, I shared what John Maxwell taught me (and a group of a few hundred others) in 2015 about how one door can lead to another - and then another. The relationships we build, especially when we’re willing to invest the necessary time and energy into nurturing them, do the same. And influence fol...

More than any other adversity I can point to, dealing with the facility being paid to care for Granny through the first six months of 2020 - and being barred from even visiting her through most of that - gave me perspective for sympathy. In complete transparency, I’m developing some of that perspect...

Despite the tremendous concern and compassion I felt through so much of what we were attempting to work through with the team being paid (heavily) to care for Granny, I maintained all the self-control I could muster with hopes of displaying enough of a pleasing personality to earn at least adequate ...

Albeit years later, I remember seeing Granny’s black eyes like it was yesterday. I’m a fixer, sympathy has never really been something I’ve done well with. That said, I’ll let you guess at the emotions I was flooded with. Unless I’ve missed one unintentionally, we’ve looked at all eleven of Napoleon...

Our conversation with the CEO and nursing director, neither of which had a direct hand in any of Granny’s day to day care but did hold final responsibility for the staff who did, was on February 14, 2020. We were cordial, but we were also very direct in detailing the twenty-plus falls in just three ...

I can’t say I ever enjoyed doing incident investigations through all the years I spent in safety. That said, the investigations were much easier for me to stomach that providing direct care. I’m fine with seeing my own blood, give me a piece of duct tape and we’re good to go, but I might just pass o...

Each adversity I’ve walked through to this point has been sequential. Truth be told, that’s how life works: a series of highs and lows that we each work through. If we’re intentional about identifying and nurturing any possible seed from each adversity, we have a strong shot at making sure each high...