I’ll share this thought with you one last time:

“Organizations of all sizes invest significant amounts of time, money, and energy on improving their processes with hopes of becoming more profitable. Sometimes this is based on a goal of becoming best-in-class but sometimes it is just to stay compe...

Whether it’s been through the customized approach to Developing Effective Trainers that I just explained or any of the other resources that Cindy and I have developed to helping leaders address the things that are killing profitability in their businesses or teams, we’ve always worked to help each p...

If the owners or executives in any organization want to have the best shot possible at improving profitability by building better leaders, they will need to be just as engaged in developing their own leadership and communication skills as they are in providing any kind of resource to the key people ...

So imagine you’re overseeing a team of folks with an incredibly high workload to produce for your customer and it seems like all you can get done is interview, hire, and train new employees. Some of the ones coming on board connect with the team and stick around but a high number never stay long eno...

Learning that it took ten full years to make a change within Chick-fil-A that, al least from the outside looking in, seemed like something fairly simple, I’m guessing you’re on the same page with me as to why we cannot expect to say anything just once and get our entire team on the same page with us...

One of the most powerful lessons I learned in the fifteen or so years I worked in behavior-based safety had nothing to do with safety and was only indirectly related to human behavior… That lesson was in how much the act of serving others impacted the influence an individual could have on others aro...

The author of the Forbes article I referenced before continued supporting the idea that It All Starts at the Top by citing a Gallup’s “State of the American Manager” report in sharing that “one in two employees has quit their job because of a bad boss at some point in their career. Seventy percent a...

For more than 20 years now, I’ve heard John Maxwell emphasize that “EVERYTHING rises and falls on leadership.” I even remember when Uncle Ben gave similar counsel to Peter Parker, a.k.a. Spiderman, saying that “with great power comes great responsibility!” If we really want to have an impact on thos...

I’ve often heard the deep philosophical question “If a tree falls in the forest but no one is there to hear it, does it still make a sound?” and thought it stupid. Quite frankly, I’d rank it right up there with the guy who closes himself in the refrigerator to see if the light really does go off whe...

Surely you’ve heard or maybe even experienced this statement before: People Quit People, Not Companies.

John Maxwell said, “People come in through the door because they have a reason they want to be part of the company. But their desire for ‘greener pastures’ is often motivated by the need to get a...