Consider the 17 hours of downtime due to clarifying communications that SIS International Research study cited as an average weekly loss for companies with 100 employees. After spending close to two decades in a manufacturing environment, I see a lot through that lens. To me, that downtime...

Communication, good or bad, doesn’t just impact relationships - and the buy-in and employee engagement that tie directly to those relationships - it also fuels the fire when it comes to whether or not our team members are clear on what action they should be taking… When there’s...

One communication issue I’ve seen kill profitability as much as any other ties directly back to the illusion George Bernard Shaw referenced; we can’t assume we’ve gotten our message across just because we shared it once!

Have you ever heard someone say, “I’m only...

With the importance of a “realistic, clear-eyed, complete assessment of the current state” in mind, I’ll challenge you to get really honest with yourself… Do you have that kind of clarity for what your current costs are in areas like turnover, productivity, or downtime?...