In so much of what we’ve worked through in addressing each of the profitability killers to this point, I’ve referenced studies listing facts and data emphasizing the specific impact each one has on our bottom line. As much as I want to do that again here, contrasting the overall...

OK leaders, I’m counting on you to have done the work to address the last profitability killer we looked at, The Cost of Confusion, by taking the steps to set clear expectations for your teams. Even with the most detailed explanation though, we’re not likely to see our team members...

Based on the stats we just looked at showing that an overwhelming majority of the workplace at-large isn’t actively engaged in “powerfully rowing toward their company goals,” the cost of disengaged employees should be fairly evident… Truth be told, I struggle to...

I (Cindy) gave an example recently in How to Build Company Culture of organizations many of us have read about or lived through where organizational values were neglected and the outcomes were tragic.   Maybe you remember Enron, or the Exxon Valdez oil spill, or maybe in the news today!

You...

Core values matter in everything we do. Core values are the foundation of who you are - as an individual and as an organization.

A value is something you care enough about to lead from that place. 

Values influence and guide our behavior. 

Because company culture matters in everything...

If you’ve ever seen the 80s TV show Cheers you’re probably hearing the theme sound in your mind right now, wrapping up with the line “where everyone knows your name…” Whether it’s a friendly neighborhood basement bar in Boston, your favorite local restaurant...

More than ever, the topic of core values and specifically how to better ingrain core values into an organization's culture comes up in our leadership conversations. Anytime we talk about core values and how to keep them relevant, we have to talk about company culture. 

No matter what...

The extended reach of high turnover certainly does its part in taking the wind out of our sails when it comes to how actively we are in driving our organization forward but it also takes a toll on our entire organization’s culture - in a couple of critical ways!

Before we go into those...

The high cost of turnover certainly shows up on a balance sheet because it’s a huge profitability killer, but a company’s bank account isn’t all that takes a hit when great team members are making conscious decisions to jump ship! Just as top-down leadership and poor...