Think back to the statements I shared from the article, To Find Success at Work, Match Your Job With Your Personality, suggesting that “Certain jobs attract people with predictable personalities” and “personality correlates so tightly with jobs that it may affect job choices...

Last time I referenced The Platinum Role with regards to communicating with our team members based on what they needed, rather than just how we’re wired to share a message. That’s critical for simply limiting the amount of misunderstanding we have on any given day, but it’s even...

Now that we have a foundation for what the real issue is, rather than getting caught up in the recent hype, and we’ve looked at who’s to blame - or more importantly, who’s behavior we can actually control on any given day - let’s tie all this together with some specific...