Please don’t mistake me referring to something as being simple for thinking that I’m saying it will be easy. Even when we’ve invested the time to listen to what our team members are telling us and we’ve paid close attention to what their behaviors are showing us,...

When we’ve been intentional about really listening to what our team members share with us, there’s generally no shortage of information to process. The key is often in sifting through it all to find the pieces that matter most; to them as individuals as well as for us to understand...

OK, it’s time for complete transparency… How often have you asked someone how they’re doing and prayed their response was limited to just one word? So maybe you didn’t come to a complete stop and get done on one knee, but I’m guessing you’ve definitely had a...

If we’re interested in attracting the best of the best to be part of (and stick with) our team, it will most certainly not be (just) about the pay - regardless of what any internet troll says, who’d rather whine about what he’s owed instead earning it for himself. Just like you...