With just a basic understanding of why people do what they do, Matt was about to intentionally break the golden rule with his team and avoid so many of the costs of poor communication! By following a simple pattern, he was able to begin adding fuel to a different fire… Instead of the fire...

A week or two after Matt and I had the hour-long conversation about how he could “get people to do what he told them to do,” he called again to ask what kind of voodoo magic I had taught him… Breaking the golden rule in how he was communicating with each of the individuals on...

Once we’ve come to terms with just how high the cost of poor communication can be, and how any poor communication skills existing in our organizations add fuel to other fires that are killing our profitability, we have plenty of reason to address the lack of communication between our...

Consider the 17 hours of downtime due to clarifying communications that SIS International Research study cited as an average weekly loss for companies with 100 employees. After spending close to two decades in a manufacturing environment, I see a lot through that lens. To me, that downtime...

Communication, good or bad, doesn’t just impact relationships - and the buy-in and employee engagement that tie directly to those relationships - it also fuels the fire when it comes to whether or not our team members are clear on what action they should be taking… When there’s...

It seems that the cost of poor communication is impacting enough organizations that it’s become quite a hot topic… I found a separate article on Inc.com called Costs of Poor Communication Reach $37 Billion. Avoid Disconnects By Implementing These Two Things at referenced the same...

Learning that it took ten full years to make a change within Chick-fil-A that, al least from the outside looking in, seemed like something fairly simple, I’m guessing you’re on the same page with me as to why we cannot expect to say anything just once and get our entire team on the...

One communication issue I’ve seen kill profitability as much as any other ties directly back to the illusion George Bernard Shaw referenced; we can’t assume we’ve gotten our message across just because we shared it once!

Have you ever heard someone say, “I’m only...

If we’re serious enough about capturing our best return to invest the energy into building a leadership culture that starts from the top and cascades throughout our organization, we’ll have a solid start toward achieving quantifiable results in addressing our profitability killers!...

There are so many ways that effective top down leadership can reduce and even eliminate the profitability killers in our businesses, and we’ll start unpacking some simple strategies for dealing several of the highest risk areas soon, but one way we can ensure we achieve the best possible...

As we build a top down leadership model that has a positive impact on recruitment and retention throughout our facility, we can expect that same leadership style to drive results in our areas too as long as we understand the difference between servant leadership and subservient leadership. I...

Several years ago, I asked a client who was struggling to attract and retain good team members why they treated their customers so well but didn’t extend that same treatment to their employees. The owner of the company told me that it was because he paid his employees to do what he told...