We started defining leadership development in the last post by looking at the importance of truly serving our team members rather than barking commands. While that’s quite the noble concept, it’s far from natural for almost anyone moving into their first position with leadership...

Through the last several posts, we worked through just a few answers to the question Why is leadership development important? In that process, I share some statistics from a few different studies citing costs organizations encounter when they don’t put a priority on developing the...

Let’s dive right in where we left off in the last post with an experience I had recently while helping my mom with something. We had attempted to use an online service to fill a very specific need that should have been fairly simple. We took the necessary hour or so to work through the...

Abraham Lincoln has been quoted as saying, “Folks are usually about as happy as they make their minds up to be.” While I’ve also seen him credited for saying things like “You can’t believe all the quotes you read on the internet,” I’ve actually heard that...

Before we close the loop on what we can do to exceed expectations for the folks with the final primary behavioral, I’m going to insert a quick plug for the complimentary session Cindy and I are hosting on Friday, Feb 12 at 2:30p on How Top Leaders Set the Tone for Recruitment &...

In a large majority of the initial conversations I have with folks around the DISC Model of Human Behavior, I’m told “I’ve taken an assessment. I’m a D (or an I, or an S, or a C)” and that’s about as far as they take it. Interestingly enough, statements like...

Even after doing all the things we’ve looked at through the last several posts to ensure we’re on the right track to being able to exceed expectations with each person we interact with, there can be a huge gap between what we intend and what they perceive! Nearly all of us have grown...

I got my first taste of behavior-based safety in late spring or early summer of 1998. Cindy and I had only been dating a few months at that point so I was still teetering on the edge to say the least… By the time I went through the two day training process required to conduct behavioral...

Once we’ve worked to ensure we’re very clear about exactly what it is that we provide for our customers, our clients, the team members we lead, or even our family, we’d each do well to invest some additional time into making sure we understand just what it is they’re...

So before we really dig into the specifics of those questions I outlined in the last post that we all need answered in order to EXCEED EXPECTATIONS on a regular basis, let’s take a look at one critical thing we each need to consider in this process.

Having hit on this idea of EXCEEDING...

As we consider each area that we can take responsibility for controlling that we’ve worked through to this point, there’s one thing that ties back to every single one… And without being very intentional about how we control this final thing, the control we’ve assumed for...

In working through the importance of controlling our delivery in the last post, I stopped just short of detailing the scenario in question. Without going into specifics and tossing anyone under the proverbial bus, I’ll touch on that briefly now as it tees up the topic we’ll look at...