Employees or Teammates?

Since we now have a definition of onboarding that we can work from, and I started pounding the drum about the importance of making sure our organizational values are a heavy part of that process, let’s start looking at a few things we need to keep in mind if we’re going to be...

Continue Reading...
Can You See the Destination?

Christopher Columbus supposedly said “You can never cross the ocean unless you have the courage to lose sight of the shore.” I say supposedly because variations of that quote seem to be attributed to at least half a dozen folks, not the least of whom were Winston Churchill and William...

Continue Reading...
Deliberate Leadership - with Intentional Clarity

Not only do we need to provide a daily example of deliberate leadership, showing our team just how engaged we are in working toward the initiatives we’ve set, we also need to make sure our behaviors that show this engagement directly translate back to those objectives! This is where we...

Continue Reading...
Building Deeper Connections With...

In The Three Signs of a Miserable Job, Patrick Lencioni mentioned that two of the signs were important for every team member to understand if we want them to have a clear picture of how they can engage and why it matters. We’ve already hit on IRRELEVANCE and we’ll touch on something...

Continue Reading...
Employee Engagement Strategies

If you’re still on the fence as to whether or not employee engagement has a real financial impact on your business, or even your department within a business, take one more look at just the low numbers I shared recently… Now it’s time to dig into some things we can each do to...

Continue Reading...
Establish a Meaningful Connection With...

I closed last time by sharing a definition but not the word it was tied to… If you’re to play along with Jeopardy, maybe you’ve already figured it out - but did you phrase it in the form of a question???

We started out by looking at two ideas that are suggested frequently as...

Continue Reading...
More than a Snickers Can Deliver...

In the late 1980’s, the tagline in the Snickers candy bar commercials was “Snickers really satisfies you!” If that holds true today and we’re not getting the results we need from making our employees happy, maybe a Snickers bar will get the job done? If only,...

Continue Reading...
What Do They Mean by “Soft Skills”?

In his Forbes.com article titled Here Are The Top 5 Soft Skills I Look For In Candidates, Mark Pena opens by saying, “In an automating workforce, soft skills are the irreplaceably human element of work - and the thing employers are desperate to find.”

I can’t count the number of...

Continue Reading...
Some Very Tangible Intangibles!

OK, let’s pretend the nearly 275% increase in profit that we just looked at doesn’t make a strong enough case for being intentional about focusing on ongoing professional development… I mean those particular numbers were only based on the study referenced by the Association for...

Continue Reading...
Communication Skills in the Workplace

We closed the loop on Why is Effective Communication Important? by looking at how quickly we can see the results show up with the team members around us. It’s rare for me and Cindy to have a conversation about the importance of effective communication with any of the business leaders we...

Continue Reading...
It’s Not My Fault!?

Be it a job we didn’t get, a performance issue in our department, or we just busted our tail on a patch of ice in the parking lot, a fairly natural inclination is to look for someone we can assign the blame to. And in many cases, we’ve even built fancy processes to guide us in doing...

Continue Reading...
Empowered To Accomplish The Mission

Think back to the mission statement I shared as I opened the last post; “Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time.” The piece about empowered employees sounds warm and fuzzy, but what does that...

Continue Reading...
1 2 3 4 5 6 7