Not only do we need to provide a daily example of deliberate leadership, showing our team just how engaged we are in working toward the initiatives we’ve set, we also need to make sure our behaviors that show this engagement directly translate back to those objectives! This is where we...

In The Three Signs of a Miserable Job, Patrick Lencioni mentioned that two of the signs were important for every team member to understand if we want them to have a clear picture of how they can engage and why it matters. We’ve already hit on IRRELEVANCE and we’ll touch on something...

If you’re still on the fence as to whether or not employee engagement has a real financial impact on your business, or even your department within a business, take one more look at just the low numbers I shared recently… Now it’s time to dig into some things we can each do to...

Now that we have a foundation for what employee engagement looks like - meaning a clear picture of the types of behaviors we should be seeing from our engaged employees - let’s work through why it even matters and how engagement really does impact our bottom line. Just in case we’re...

I remember a Friday evening phone call a few years back with a friend who was serving as CEO for a locally owned company that was experiencing almost unbelievable growth. He had been very tuned into the topline and bottomline revenue the entire time I knew him. I had also seen firsthand how...

Last time we looked at some of the challenges we may face when we move into a new position of authority, and leadership responsibility, for a team of folks who had previously been our peers. But what if that’s not the situation we’re in? What if our first day with the organization is...

“Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time.”

As opposed to the one I shared in the last post, this statement is relatively clear and to the point. For that matter, it’s even fairly simple to...

“Our mission is to delight our customers as the number one technology driven global manufacturer and marketer of value differentiated XYZ products and services. We will strengthen our leadership position through a shared-value culture of employee involvement where an intense focus on...