Even after doing all the things we’ve looked at through the last several posts to ensure we’re on the right track to being able to exceed expectations with each person we interact with, there can be a huge gap between what we intend and what they perceive! Nearly all of us have grown...

I got my first taste of behavior-based safety in late spring or early summer of 1998. Cindy and I had only been dating a few months at that point so I was still teetering on the edge to say the least… By the time I went through the two day training process required to conduct behavioral...

Once we’ve worked to ensure we’re very clear about exactly what it is that we provide for our customers, our clients, the team members we lead, or even our family, we’d each do well to invest some additional time into making sure we understand just what it is they’re...

So before we really dig into the specifics of those questions I outlined in the last post that we all need answered in order to EXCEED EXPECTATIONS on a regular basis, let’s take a look at one critical thing we each need to consider in this process.

Having hit on this idea of EXCEEDING...

Through the last several posts, we’ve looked at why it’s so important for us to Control What We Can Control, we’ve dug into What We Can Control, we’ve discussed how Our Attitude and Our Actions play a critical role in all this, and we discussed how You Can...

We’ve been looking at different scenarios where team members aren’t performing to the level they’re capable, whether that be through their words or their deeds. In some cases, it can be very intentional. But there are certainly times where they’re just not aware that more...

Just a few days ago, I contacted a relatively new local restaurant to confirm their current business hours prior to setting up an appointment with someone coming in from out of town. I completed the form on their website, hit submit, and received a message saying that I would receive feedback at...

Assuming the Rolling Stones had it right, “if you try sometimes, well, you just might find… you get what you need…” Regardless of their financial success, I can’t say I’ve ever considered looking to them for advice on anything - especially not for how I can...

During his session as part of the 2019 Live2Lead event, Chris Hogan defined what he called a huge leadership lie. He said “The biggest lie about leadership is that it’s tied to position or title.” Chris went on to paint a very vivid picture of the difference between a good...