With a solid foundation of Defining Servant Leadership in place, we can now focus our attention on making sure we’re serving the team we’re leading in a way that really matters to them! This WILL NOT be a one-size-fits-all approach…

Before we start down that path though, I’d like to share something...

I truly believe that one of the most essential qualities of leadership is serving the team we’re leading. Unfortunately, the idea of serving those team members is often mistaken for catering to those team members, which doesn’t serve anyone!

As we worked through that quality of service in the last ...

In Emotional Intelligence 2.0, Travis Bradberry says “People who manage relationships well are able to see the benefit of connecting with many different people, even those they are not fond of. Solid relationships are something that should be sought and cherished.”

While I’ve only been aggressively...

In the last post, we looked at a few things that will stand out in the behaviors of the more DRIVEN folks when their emotions are running full speed ahead. We also looked at what we may want to consider doing, at least when it’s within our control, in order to ease some of the tension in the situati...

In Emotional Intelligence 2.0, Travis Bradberry defines the last component of emotional intelligence that we looked at, relationship management, as “your ability to use your awareness of your own emotions and those of others to manage interactions successfully.” As I’ve suggested several times up to...

Once we understand the framework for accurately picking up on the emotions of the person we’re interacting with, by recognizing and understanding their behaviors, we can begin honing the fourth component of emotional intelligence - relationship development.

Let’s be honest, building strong relation...

In unpacking the first two components of emotional intelligence, self-awareness and self-management, I referenced the research William Marston did almost 100 years ago as he prepared to write The Emotions of Normal People. Before we dive into the third component, I want you to really think about the...

Many of us intuitively recognize where we’re strong and where we have blind spots. Experience can serve as an amazing teacher IF we’re willing to analyze it and we’re willing to take action based on what we learn from analyzing it. The challenge someone who’s as impatient as I tend to be can run int...

Since we now have a fairly solid grasp on Why Emotional Intelligence is Important, let’s look at what are considered to be the components of emotional intelligence so we can have some hope of actually being able to develop it within ourselves and within the teams we’re responsible for leading.

Arou...

So last time we looked at why it’s important for someone in a leadership role to develop emotional intelligence... Whether that’s us in the role or it’s the leader we report to, not understanding what causes those highest emotional moments can drive quite the wedge between folks who generally get al...

I know, the last post hit the idea of Why is Emotional Intelligence Important? with a stick - looking at Bradberry’s statement suggesting it accounts for 58% of performance in ALL types of jobs - but we didn't’ really dig into any specific scenarios of where it mattered. 

I realized I closed last t...

There’s a section in chapter three of Emotional Intelligence 2.0 by Travis Bradberry titled “The Impact of EQ” that shares some statistical that nearly knocked me out of my chair:

“How much of an impact does EQ have on your professional success? The short answer is: quite a lot! It’s a powerful way...