The things we learn by asking our team members the right questions, and actually investing the time to listen to their replies, and by intentionally observing their behaviors provide a tremendous framework for understanding what makes them tick - even with the occasional mismatch between what they’v...
As a kid growing up, or even as an adult, how many times have you said this to someone (or heard it said); “Action speaks louder than words!”? Anytime I hear that in my head, it’s in the voice of Margaret from the original “Dennis the Menace” series or Judy Hensler from “Leave it to Beaver”, and pac...
I frequently reference the time where I was responsible for the behavior-based safety process in the manufacturing facility I worked for locally, as well as the support I provided other sites across North America, but I don’t think I’ve ever shared much about my initial exposure to the idea; two day...
When we’ve been intentional about really listening to what our team members share with us, there’s generally no shortage of information to process. The key is often in sifting through it all to find the pieces that matter most; to them as individuals as well as for us to understand what makes them t...
OK, it’s time for complete transparency… How often have you asked someone how they’re doing and prayed their response was limited to just one word? So maybe you didn’t come to a complete stop and get done on one knee, but I’m guessing you’ve definitely had a time or two where you asked that question...
If we’re interested in attracting the best of the best to be part of (and stick with) our team, it will most certainly not be (just) about the pay - regardless of what any internet troll says, who’d rather whine about what he’s owed instead earning it for himself. Just like you and I need a definite...
One of the things that Cindy and I enjoy most about customizing our Emerging Leader Development course for many of the bigger clients we work with has been providing them with the tools to communicate more effectively with each individual on their team. As we teach them how to quickly recognize and ...
I remember the first time an engineer showed up at the press I was operating to perform a time study. I was terrified! I hadn’t been with the organization very long and had to work as hard as I possibly could just to hit my daily efficiency numbers. I was convinced that this spelled the end for me… ...
I hope I’ve done a reasonable job of making a case for why it ain’t (just) about the pay and how important it is for all of us to be a part of something that matters. A strong purpose is absolutely critical; for our organizations, for us as leaders, and for each member of our teams! And when purpose...
When we’ve done the work to create the kind of atmosphere that great people want to be a part of, because they see the impact our organization makes and they have a desire to be involved in something that matters, and we’ve invested the necessary energy to have at least a foundational level of compe...
If we truly want to help our team members feel like they’re part of something that matters, developing solid relationships by connecting on common ground can provide a great foundation. This isn’t some theory I read in a book, it’s something I saw a few managers demonstrate and something I experienc...
I can’t think of anyone I know who doesn’t want to be part of something that matters, something bigger than themselves. We can all think of folks who believe they’re owed something, and say they work harder just as soon as they’re paid what they deserve, but I’m willing to bet nearly all of them wou...
