Even when we begin to recognize what’s killing our profitability, start to dial in on the right prescription for addressing it, and come up with some simple solutions that can have a strong impact, we’ll miss capturing a significant amount of our best potential results if we allow our...

An article I found from Management-Issues.com opened with this, “Listen up, I will say this only once. Misunderstandings between workers and managers cost firms $37bn a year, yet few firms trouble to do anything about it.” Another article from the Society for Human Resource Management...

As I emphasized before, I’ve never met someone with any real level of leadership responsibility who didn’t have far more things on their to-do list than they had time for in a given day. That seems to be a given if we’re going to wear a leadership hat - or maybe it should be a...

With a clear picture in your mind of someone you know who always says “I’ll get back to you on that” but rarely does, and a firm understanding for the importance of being responsive as a leader, let’s consider one of the biggest challenges I hear from folks with leadership...

I’ll say it again, we don’t necessarily need to have every answer but we do need to respond! If we’re not willing to at least acknowledge the questions, issues, or even outreach of the folks on our teams, should we really expect them to consider us as their leaders? This is...

One of the most valuable things Cindy and I have been able to do through our Emerging Leader Development program has been reading the immediate action steps that participants detail following each lesson. Seeing how individuals with varying levels of leadership responsibility absorb then apply...

It can be frustrating enough when we hear “I’ll get back to you on that” from a friend or family member who we know likely won’t follow through, but how much more frustrating is it when it happens with someone in a leadership role?

Let’s be honest, we hold the folks...

Since we can’t realistically expect others to just be patient indefinitely and maintain any level of leadership with them, or any respect for that matter, let’s look at what we can each do to make sure we’re sending the message we intend to - knowing that failing to reply...

Not so long ago, a gentleman who had recently joined a civic organization I’m a part of sent an email to several other members of the group inviting them to catch up over lunch or coffee individually with hopes of getting to know each of them better since he was relatively new to the area....

Think back to the statements I shared from the article, To Find Success at Work, Match Your Job With Your Personality, suggesting that “Certain jobs attract people with predictable personalities” and “personality correlates so tightly with jobs that it may affect job choices...

Last time I referenced The Platinum Role with regards to communicating with our team members based on what they needed, rather than just how we’re wired to share a message. That’s critical for simply limiting the amount of misunderstanding we have on any given day, but it’s even...