In the last LinkedIn article I published, A Great Customer Experience!, I referenced being tied up in customer support calls for more than twelve hours over the course of four days. Here’s where I need to be very transparent… For years, my dad has told me that I would become more patient as I got ol...
Through the last several blogs, we’ve taken a look at some of the things we need to be prepared to do as leaders in order to develop and empower our team members to reach their full potential and help us carry the load as our organizations grow. That requires a significant degree of trust, confidenc...
As I wrapped up the last blog, I referenced a study that showed how many organizations lose as much as 17 hours per week to miscommunication. Unlike the Salesforce.com study, I couldn’t put my find on any of the additional details that study covered or who conducted it. That said, I found it! We typ...
On April 23, 1910 in Paris, Teddy Roosevelt gave a speech called Citizenship in a Republic. In full disclosure, I’ve never read or heard the entire thing (but that may no longer be true by the time you’re reading this). However, that speech is where one of my favorite quotes of all time - commonly r...
I closed the last blog by referencing something I heard John Maxwell share recently, “Not investing in your team is short-cutting yourself as a leader,” then I challenged you to think about what tasks you’re still hanging onto that could really be passed on to someone on your team AND would serve to...
In the most recent LinkedIn article I published called If You Want It Done Right…, I shared a comment I heard John Maxwell make recently, “A leader who empowers their team isn’t someone who believes they have to do it all themselves for it to be done right.” While that’s not necessarily as easy as i...
As we continue digging into the idea that all of us are going to make mistakes and that can’t be what completely stops us from delegating tasks to our team members, there’s one big thing we’ll need to be able to answer: How much does it really matter?
Before we get wrapped up in answering that ques...
Know this: I was VERY intentional about the title of this message! I’ve often heard that there are only two certainties in life; death and taxes. Not true!!! We can easily add a third certainty to that list by simply admitting that we’re all going to make mistakes, and the vast majority of us will l...
Before closing the loop on the busyness issue we’ve looked at through the last few messages, here’s a quick reminder that registration is now open for the LIVE virtual LIVE2LEAD:Harrisonburg experience on Friday, October 9. Not only will you get immediate access to some special material from the 201...
In the last blog, I shared a story with you that still makes me squirm a bit. It seemed like every minute of every day was packed as full as I could possibly handle. From the time I walked in my office, usually around 6a, until I left for the evening around 6:30 or 7p, I ran as hard as I could and u...
You know those times where you’re trying to decide where you and your significant other are going for dinner? Yep, the ones where neither of you really care what place you go to but every suggestion the other person makes just isn’t appealing???
Those aren’t the HARD Decisions that I’m referring to...
Before we dive into a topic that I’m sure will resonate with anyone who invests the time to read this message and the few that follow, I have no choice but to share an update about the 2020 LIVE2LEAD:Harrisonburg SEASON!!! In addition to the in-person, Executive Summit format event we’ll be hosting ...
