Not only do we need to provide a daily example of deliberate leadership, showing our team just how engaged we are in working toward the initiatives we’ve set, we also need to make sure our behaviors that show this engagement directly translate back to those objectives! This is where we...

A while back I heard Carly Fiorina differentiate managing from leading by saying, “Managers produce results within existing constraints and conditions. Leaders change or challenge existing constraints or conditions.” As I closed the last post that worked through a practical approach...

I got us started down this path last time by stressing that someone in every organization needs to take responsibility for charting the course. I also emphasized that while it typically needs to be the business owner or CEO who casts the primary vision, they absolutely need to be able to count on...

In chapter four of The 21 Irrefutable Laws of Leadership, The Law of Navigation, John Maxwell tells us that “anyone can steer the ship, but it takes a leader to chart the course.” When Cindy and I originally developed Building Buy-in Around a Clear Mission and Vision for our Executive...

If you’re still on the fence as to whether or not employee engagement has a real financial impact on your business, or even your department within a business, take one more look at just the low numbers I shared recently… Now it’s time to dig into some things we can each do to...

We’ve recently looked at the importance of recruitment and retention and we’ve dug into some key recruitment and retention strategies. Since much of that was focused on how much getting good at retaining great people can eliminate much of the pressure to fill a position with nearly...

Through the last several posts, we’ve been working through the importance of enjoying each step of the journey rather than resting on the hope that fulfillment will come once we reach that ever so important goal we’re chasing. I even used the last post to share an example of just how...

We’ve looked at several things that anyone interested in moving their mission statement from the wall of their front lobby to the actions of their team can take action on. Now let’s remove any remaining confusion there may be between the mission and the vision.

Before digging into...

Early in chapter 13 of The 21 Irrefutable Laws of Leadership, as he’s describing how important it is for a leader to provide a constant example for our teams to follow, John Maxwell says “The temptation for any leaders is to merely communicate about the vision.” Truth be told,...

Before closing the loop with one final thing I’ll challenge you to consider from the mission statement we’ve been looking at, “Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time,” I want to...

Think back to the mission statement I shared as I opened the last post; “Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time.” The piece about empowered employees sounds warm and fuzzy, but what does that...

“Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time.”

As opposed to the one I shared in the last post, this statement is relatively clear and to the point. For that matter, it’s even fairly simple to...