So picture this… One of your most senior employees, the one who’s arguably the absolute best in the organization in their specific skill set, constantly grumbles about how poorly they’re treated and occasionally goes on a tirade slamming the owner in front of all of their...

I believe making responsiveness a priority is considerably easier when we understand just how much impact it has. Think about it, would you even consider not responding to a customer or client who represents tens of thousands in profit for your company? I’d guess most of us would put our...

Last time I referenced The Platinum Role with regards to communicating with our team members based on what they needed, rather than just how we’re wired to share a message. That’s critical for simply limiting the amount of misunderstanding we have on any given day, but it’s even...

Now that we have a foundation for what the real issue is, rather than getting caught up in the recent hype, and we’ve looked at who’s to blame - or more importantly, who’s behavior we can actually control on any given day - let’s tie all this together with some specific...

Let me emphasize it again just in case we’re not on the same page… Quiet quitting may be a relatively new term but it ain’t a new thing! And while I’ll never suggest I’m OK with someone giving less than satisfactory effort expecting a world-class reward, I’m...

So what if that burnout we so often hear about really is a result of being uninspired rather than just plain tired? What can we do as a leader to provide our team members with what they need to find true fulfillment in what may seem like such a mundane routine? Quite frankly, that conversation...

Since looking at Who’s to Blame last time, my mom shared something she had just seen on Dr. Phil where he suggested that quiet quitting was a societal issue largely caused by lack of initiative on the employees’ part. I usually attempt to be fairly mild and respectful with my language...

There’s certainly a lot of hype around it currently, but I maintain that quiet quitting is no new issue - even though I’ve never seen anyone seem to care the least bit about it until just recently! With hopes that you’re tracking with me on the importance of EARNING engagement...

We don’t need to hold a press conference, but it really is something we should have been keenly aware of for years! Now that I’ve made a case that quiet quitting hasn’t necessarily taken the place of Covid on the pandemic scene, and in some cases it may actually be the current...

I’ve been seeing the term Quiet Quitting more and more over the last few months. To be very clear, I’ve never been one to jump on many bandwagons. This catchphrase was definitely one that got me to scowl more than a few times! And in complete transparency, I just haven’t been...

Last time I shared the snarky response I gave a friend when they said there wasn’t any money in their company’s budget for developing the people in roles with leadership responsibility, saying he seemed to have plenty in the budget for turnover… Truth be told, I’ve rarely...

Whether we’re supervising a department, managing an entire facility, or running a business of our own, there’s never a shortage of demands on our time! And let’s face it, doing anything that even comes close to making the lasting impact that positive leadership can have with our...