If we’re serious enough about capturing our best return to invest the energy into building a leadership culture that starts from the top and cascades throughout our organization, we’ll have a solid start toward achieving quantifiable results in addressing our profitability killers!...

Once we’ve been intentional about providing each individual team member with that crystal clear understanding of how each specific task they’re responsible for ties back to our mission, vision, and even values, we should certainly be seeing them buy in at a higher level. But...

An article I found from Management-Issues.com opened with this, “Listen up, I will say this only once. Misunderstandings between workers and managers cost firms $37bn a year, yet few firms trouble to do anything about it.” Another article from the Society for Human Resource Management...

Since we can’t realistically expect others to just be patient indefinitely and maintain any level of leadership with them, or any respect for that matter, let’s look at what we can each do to make sure we’re sending the message we intend to - knowing that failing to reply...

Last time I referenced The Platinum Role with regards to communicating with our team members based on what they needed, rather than just how we’re wired to share a message. That’s critical for simply limiting the amount of misunderstanding we have on any given day, but it’s even...

Lower turnover… Increased productivity… Both sound great, but what if we still just can’t find anything in the budget for leadership development? I mean, what if we’re not able to actually capture real dollars even if we do have improvements in both the areas we’ve...

If you’re willing to wear that cape that comes with truly leading your team, you know that phrase I shared as we started down this path won’t be one you’ll be using as your own any time soon! That whole idea of “I’m only responsible for what I say, not for what you...

If we really want that strong foundation for leadership communication skills, learning to know each member of our team as well as we possibly can is the best starting point I can suggest. To that end, showing our team members that we’re actually interested in who they are rather than just...

At this point, I feel like I’ve pounded the drum loudly enough about communication being a responsibility we can’t duck if we expect to lead anyone around us. And I think you’re probably on the same page with me that the messages we send as leaders are far more than just what we...

Remember that quote I shared from the Snoopy meme, “I’m only responsible for what I say, not for what you understand,” as we started looking at how important communication is for anyone in a leadership role? While I have seen or heard more than a few folks in supervisory or...

Once we accept that it’s way more than what we say, there’s a lot more we’ll need to consider than just our tone and our body language. If we’re really leading the team members who are counting on us, they’ll be watching what we do when those words aren’t...

The one responsibility we can’t duck if we want to lead is communication! But that’s never as simple as just saying the right words!

So picture the movie Rush Hour, where Jackie Chan and Chris Tucker first meet and Tucker asks Chan “Do you understand the words that are coming...