I floated several different ideas for the title of this post by Cindy before landing on “Offering More Than The Competition”... She shot them all down! She said they were each accurate but would likely send the wrong message. As I was studying some material on The Model of Human...
As we’ve worked through some recruitment and retention strategies, we’ve really dug into the importance of creating an atmosphere the best people rarely choose to leave and we’ve looked at how that has a direct impact on getting them engaged in the recruitment process. When we...
Once we’ve invested the time and energy into building a culture that our best team members are proud to be a part of and rarely choose to leave, the costs we incur in the recruiting process drops just because we’re not constantly chasing another warm body to fill a hole. But this is...
As we started looking at the importance of employee retention, I referenced something I found in a Harvard Business Review article stating “Increased commitment (the actively engaged team members) can lead to a 57% improvement in discretionary effort—that is, employees’...
I saw an article recently titled “Nearly a third of workers don’t want to ever return to the office.” Fortune.com shared this particular title but I’ve seen several others from SHRM and multiple legitimate websites… The issues we’ve all faced over the last...
Think back to the mission statement I shared as I opened the last post; “Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time.” The piece about empowered employees sounds warm and fuzzy, but what does that...
“Delivering customer satisfaction with empowered employees using continuous improvement to get it right the first time, every time.”
As opposed to the one I shared in the last post, this statement is relatively clear and to the point. For that matter, it’s even fairly simple to...
“Our mission is to delight our customers as the number one technology driven global manufacturer and marketer of value differentiated XYZ products and services. We will strengthen our leadership position through a shared-value culture of employee involvement where an intense focus on...
A little over twenty years ago, a friend of mine was promoted from his role as a machine operator in the department we worked in to supervising that same department on an off shift. In those days, even the night shift crew had a ton of seniority and experience. That company had a much deserved...
We’ve been looking at different scenarios where team members aren’t performing to the level they’re capable, whether that be through their words or their deeds. In some cases, it can be very intentional. But there are certainly times where they’re just not aware that more...
A number of years ago, I was scheduled to visit some job sites with the field supervisor at the company I was working with. I met him at the warehouse just before 5am so I could have some time with his team members as he was making sure they each had the materials they would need at each of their...
In the last blog post, I Just Can’t Take The Risk, tiptoed around the edges but stopped just short of defining what that perceived risk was… With limited time right now, I’ll touch on the perceived risk quickly and toss out a few other risks that many managers or business...
