In so much of what we’ve worked through in addressing each of the profitability killers to this point, I’ve referenced studies listing facts and data emphasizing the specific impact each one has on our bottom line. As much as I want to do that again here, contrasting the overall...

When we focus on turning team values into team performance, it helps us face reality. We want to believe the best of our people and we should want that.  But as leaders, we must define the reality of our team's performance, which takes us to behaviors.  This is all about action and...

Leaders offer growth and development options because they want the best for their people. As leaders, we have a responsibility to build our people and the way our people are built shows up in our culture every day. If we build values of service, integrity, accountability, responsibility, this...

Based on the stats we just looked at showing that an overwhelming majority of the workplace at-large isn’t actively engaged in “powerfully rowing toward their company goals,” the cost of disengaged employees should be fairly evident… Truth be told, I struggle to...

I (Cindy) gave an example recently in How to Build Company Culture of organizations many of us have read about or lived through where organizational values were neglected and the outcomes were tragic.   Maybe you remember Enron, or the Exxon Valdez oil spill, or maybe in the news today!

You...

Core values matter in everything we do. Core values are the foundation of who you are - as an individual and as an organization.

A value is something you care enough about to lead from that place. 

Values influence and guide our behavior. 

Because company culture matters in everything...

More than ever, the topic of core values and specifically how to better ingrain core values into an organization's culture comes up in our leadership conversations. Anytime we talk about core values and how to keep them relevant, we have to talk about company culture. 

No matter what...

Having just wrapped up our look at how high turnover kills so much of an organization’s profitability, it just makes sense to shift our focus to the costs of recruiting. If we are indeed able to provide our best team members with a solid reason to stay, the pressure to add anyone with a...

Over the last several years, I frequently referenced a study I initially found from Gallup that cited some Bureau of Labor Statistics data in saying that “According to a Gallup study, “The U.S. Bureau of Labor Statistics has found that the U.S. voluntary turnover rate is 23.4%...

Learning that it took ten full years to make a change within Chick-fil-A that, al least from the outside looking in, seemed like something fairly simple, I’m guessing you’re on the same page with me as to why we cannot expect to say anything just once and get our entire team on the...

One of the most powerful lessons I learned in the fifteen or so years I worked in behavior-based safety had nothing to do with safety and was only indirectly related to human behavior… That lesson was in how much the act of serving others impacted the influence an individual could have on...

If we want to have the exponential impact I referenced recently, I don’t believe there’s any other option than to buy into the idea that it all starts at the top! While there will certainly still be plenty of hard days, changing the approach we take will be one of the most critical...